FAQ

 You could possibly have a leaky toilet, faucet or a break in your line.  Many times a water line in the ground breaks and is difficult to find.  The first step to take is to turn all water off inside your home (make sure your dishwasher, ect is not running) then go outside to your water meter.  Watch the small round dial in the center of your meter for at least 1-2 minutes and see if it is turning.  If the dial is turning, water is going through your meter.  You may need to contact a plumber if you are unable to locate your leak.  Please call our office with any questions.

A customer shut off valve is a handle on the customer side of the water meter.  The customer shut off valve is an absolute shut off meaning it turns the water off completely.  The angle stop, which is for Jones Water Supply use only, requires a tool to turn off and on.  The angle stop is Not a complete shut off.  It slows down the flow of water but does not stop it completely.   If you have a leak or are having plumbing repairs done on your home, you will need to use the customer shut off valve. 

A repair could have been completed recently on a line in your area.  This can allow air to enter the line, causing a milky look or disruption of natural minerals built up within the walls of the line which can cause a rusty color.  Please contact our office with any concerns over water color.

First, check to see if the pressure is low throughout your home and not located to one specific area.  Next, turn all water off inside your home (dishwasher, washing machine, ect) then go outside to your meter and see if the dial in the center of the meter is turning.  If your meter is not turning, please contact our office so we can have someone come out.  If your meter is turning, you most likely have a water line break and need to contact someone to repair this.

First and foremost, please contact our office about discolored water.   If we have done work on a water line in your area and you are experiencing discolored water, you will want to follow these steps to flush your lines:

1)  Turn on an outside water faucet and let it run until the water is no longer discolored.  Once the water outside is clear then  2)  Turn your cold water faucets on inside your home for several minutes until it runs clear.  

By turning the outside faucet on first then running the cold faucets inside your home, you are helping prevent drawing the discolored water into your water heater.  If you have contacted our office, we will notate this on your account and will offer credit for the water used to flush your lines.  

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.  

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

All of Jones Water Supply wells pump water our of the Carrizo-Wilcox Aquifer.